Tracking Tenant Charges and Payments

First Light’s property management business is done primarily on the web through the use of our Tenant and Owner online portals. We do this in order to provide our property owners the most effective way to maximize their property’s return on investment. First Light clients have praised our online property management infrastructure (see testimonials). It makes our owners investment property’s financial records entirely transparent (all fees associated with our services are clearly laid out; we pride ourselves in providing a high quality service at an affordable price without cutting corners). Some owners choose to log in and check status everyday while others prefer to simply collect their rent checks and leave the management to us. However you choose to do it, you will always find that your property is continually managed to the highest standards of good business practices, integrity and honesty.

First Light's client property owners, through our online Owner Portal, are provided with real time access to their properties’ tenant payments and charge status; property income and expenses;  maintenance requests and history; as well as notifications when leases are set to expire. This takes the guessing game out of managing your investment. It is our best interest to keep your properties occupied with as little vacancy as possible. Our online system closes the feedback loop between you and your tenants and maximizes your investment income.

With our user friendly Tenant Portal, Tenants are afforded the ability to pay their rent online either with single 1-time payments each month or automated recurring debits from their bank accounts. This ensures rent payments are made on time, effectively and efficiently. If a tenant wishes to mail his or her rent or bring it by our offices in Manhattan Beach, CA, they are free to do that also.

First Light closely manages and tracks all tenants’ charges, balances and payments. This includes rent payments, late fees, security deposits, cleaning costs, pet deposits, damage to property costs, and all other fees associated with tenancy. Our online system generates several different kinds of helpful reports like rent rolls and delinquency reports. Vigilant maintenance of tenant contact information is recorded at all times. Most renters are by nature “short term” and tend to change contact information and places of employment more frequently than those of homeowners. To best avoid tenants “skipping out” on rent, our rental contracts are strict yet practical for the average renter (see "What are some legal reasons to reject a potential tenant?").

Owners Tenants Applicants